How to sell with a Seller Profile?

Are there any fees for Seller Profiles transactions?

Yes, we charge Seller Profiles transactions the same fee as any other Goods & Services transactions. For additional information on fees, refer to our site for more information.

How do I share my profile on social media?

You can share your link from your Profile Dashboard or the request page. Once you click the 'Share' icon, you'll be able to decide where and how you'd like to share your link.

If I'm already accepting payments for my business on my personal profile, what should I do now?

We recommend that you create a Seller Profile so you can take advantage of accepting secure payments in person and online. You’ll also benefit from low fees with our built-in protections, all without a website.

PayPal Seller Profiles are tailored for businesses whereas Personal Profiles are tailored to friends and family transactions. You can continue to use your Personal Profile for friends and family transactions. You can see both of your profiles on your Settings page and select which one you'd like to access.

How do I receive a tip when accepting payment through a Seller Profile?

Tipping isn’t available for Seller Profiles. However, the buyer can include a tip to the amount at the time of payment.

How can users search for my Seller Profile?
Users can go to PayPal app and either search by your Seller Profile username or by the name of your business.

How can I customise what users can see on my Seller Profile?
You can choose to show or hide your business phone number, email address, or location. These options are available in your Seller Profile Dashboard.

How does Seller Protection work?

PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorised purchases or items your buyer didn’t receive.

Visit How Seller Protection can help support your business for more details.

What is a PayPal dispute and how do I respond?

If buyers have a problem with a transaction, they can communicate with you by reporting the issue in our Resolution Centre. Buyers can report if they didn't receive an item or if the item is significantly not as described.

Here's how to respond to your buyer in the Resolution Centre on the PayPal website:

1. Go to your Resolution Centre. 
2. Click View under "Action" next to your case. 
3. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send.

• Make sure you file your dispute within the correct dispute-filing timeframe.
  
• You have 20 days from the date the issue is reported to resolve it with the other party.   
• If you and your counterpart are unable to resolve the problem, either one of you can ask us to intervene by escalating.   
• If the reported issue isn’t escalated within 20 days, it’s automatically closed. After that, it can’t be reopened or looked into.
• When the 20-day deadline is approaching, we’ll remind you by email and in the Resolution Centre.

Here's how you can manage your personal data and privacy settings in the app:

1. Tap your Profile photo.
2. Tap Data and privacy.
3. Select an available feature and edit if needed.

You can update your privacy settings in your PayPal Profile.

Here's how you can manage your personal data and privacy settings:

1. Go to Settings.
2. Click Data & Privacy.
3. Select an available feature and edit if needed.

In 'manage your privacy settings', you can update:  

• Permissions you’ve given to keep track of the data and permissions you’re sharing with the apps and sites you use.
• Manage your cookies to control how PayPal uses cookies and manages your browsing experience.
• Interest-based marketing – see offers and promotions based on your interests.

In 'manage your data', you can:  

• Download your data to get a copy of your personal data.
• Correct your data to change or update your personal information.
• Delete your data/ close account ask us to delete your data. To do this, we’ll also need to close your account.

The above information doesn't apply to Business accounts.

Learn more about your privacy rights and the personal data we collect in our Privacy Statement.