Customer experience

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Customer service representative with a headset working at a laptop in an office.

Small BusinessCommerce

How to help improve customer service with a message in PayPal

Create a Customer Service Message to help prevent disputes and claims.

AuthorPayPal Editorial Staff

Group of people working in an office.

EnterpriseCommerce

How 3DS Data Only can help drive conversions and boost authorization rates

Customers expect secure, fast, and intuitive online checkout experiences. But bolstering security often requires businesses to introduce additional verification steps, which can increase customer frustration and lead to higher cart abandonment rates.

4 mins read

AuthorVik Westermann & Sean Nierat

Small BusinessCommerce

How a strong post-purchase experience can build customer loyalty

AuthorPayPal Editorial Staff

Sep 3, 2024Article3 mins read

EnterpriseCommerce

What are repeat customers and why are they important?

AuthorPayPal Editorial Staff

Jul 7, 2024Article3 mins read

EnterpriseCommerce

Beyond points and discounts: Driving customer engagement and loyalty

AuthorPayPal Editorial Staff

Jun 4, 2024Article9 mins read

EnterpriseCommerce

The rising role of customer experience on shopping behavior

AuthorPayPal Editorial Staff

Jun 2, 2024Article5 mins read

EnterpriseCommerce

Unleashing the power of data: Transforming the post-purchase customer experience

AuthorPayPal Editorial Staff

May 21, 2024Article5 mins read

EnterpriseCommerce

How can we leverage personalization through AI to elevate a customer’s experience

AuthorPayPal Editorial Staff

May 16, 2024Article7 mins read

EnterpriseCommerce

How personalized product recommendations can impact average order value

AuthorPayPal Editorial Staff

May 16, 2024Article4 mins read

EnterpriseCommerce

Trends in e-commerce personalization: Effective strategies for implementation

AuthorPayPal Editorial Staff

May 13, 2024Article7 mins read

Small BusinessCommerce

Why big brands are using AI to summarize product reviews and how your business could be impacted

AuthorPayPal Editorial Staff

Apr 21, 2024Article5 mins read

Small BusinessCommerce

A guide to re-engaging customers who have left your website

AuthorPayPal Editorial Staff

Mar 26, 2024Article3 mins read

EnterpriseCommerce

Is AI changing customer expectations?

AuthorAshtynn Baltimore

Mar 25, 2024Article5 mins read

Small BusinessCommerce

Do discount and coupon codes motivate consumers to spend more money?

AuthorPayPal Editorial Staff

Feb 28, 2024Article5 mins read

Small BusinessCommerce

Creating an effective customer journey map for small business owners

AuthorPayPal Editorial Staff

Dec 12, 2023Article9 mins read

EnterpriseCommerce

Reimagine Checkout: Elevate the Experience

AuthorPayPal Editorial Staff

May 27, 2023Article9 mins read

Small BusinessCommerce

Business technology checklist to help boost sales

AuthorPayPal Editorial Staff

May 26, 2023Article2 mins read

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