Since the pandemic, many consumers have preferred safer, more efficient ways to pay merchants for their products and services. With payment methods like tap-to-pay cards and QR codes on the rise, global contactless payments are expected to reach $10 trillion by 2027, up from $4.6 trillion in 2022.1
Still, many businesses and customers might be concerned about the safety of these solutions. To help, we’ll unpack different types of contactless payment options and share how they are safe and secure for use within your business.
Businesses can offer a range of contactless payment methods to make transactions fast and efficient for their customers.
Popular contactless payment solutions include:
Even if you know what a QR code looks like, you might not know how it works and why it’s such a secure payment solution. Here’s a quick look at how QR codes work:
QR codes, like regular barcodes, are custom graphics that store information and are read by machines. While barcodes are read horizontally, QR codes are read both horizontally and vertically. This way, they can store more information and be more difficult to hack.
They can also be placed on many different surfaces — like printed on a poster, displayed on a screen, or painted on the side of a building. And they can be easily scanned at any angle using a smartphone camera or compatible app.
Once customers scan a QR code, they can be directed to your payment portal, where they can securely enter their information and complete their purchase.
QR codes are more advanced and secure than barcodes because of their encryption capabilities. That is, you can use QR code encryption algorithms to protect the information stored in your code. With this encryption, people can only successfully scan your code if they have the right software and access permissions.
Even if you use QR codes to send shoppers directly to your payment app, you can use data encryption to protect the customer information entered there. You can also set up your QR codes with two-step verification for accepting payments.
Here are a couple of actions you and your customers can take to help ensure your QR code payments remain safe:
Tap to pay can be safer than paying with a credit card chip or debit PIN. When you insert your chip or enter your information into a credit card reader, that information can be copied or hacked.
With tap to pay, your contactless debit card or credit card never makes physical contact with the card reader. Instead, it sends an encrypted, one-time code containing your payment information to the merchant’s payment processor. Even if someone were to intercept this code, they’d need the right knowledge and tools to decrypt it. That makes tap to pay one of the safest contactless payment options.
Contactless payments use a process called tokenization to encrypt customer information.
Here's how it works: A credit card issuer creates a token — or a unique string of numbers — in place of the customer’s credit card number and billing address. Instead of transferring that sensitive data every time someone makes a payment, the token is exchanged.
Not only is the token encrypted, but it also has an expiration date. Plus, it can only be used by certain merchants and devices. So even if someone steals the token, they can’t use it to access or duplicate the customer’s payment information.
Digital wallets are equipped with security features to help keep customer information safe. For example, they may require two-factor authentication to access the account or complete a payment transaction. Like contactless credit cards, digital wallet payments also use tokenization to send encrypted information between devices.
On top of that, many people protect their mobile devices with passwords or face scanning so only they can access their apps, including their digital wallet.
Today’s customers want convenient payment options that keep their information safe and make checkout a breeze.
Merchants can meet their needs by accepting multiple payment solutions, including QR codes, digital wallets, and POS systems that support tap to pay. With these contactless payment options, businesses may be able to speed up transactions and increase customer trust.
Learn more about how to safely and securely accept payments with PayPal.
In partnership with three expert business owners, the PayPal Bootcamp includes practical checklists and a short video loaded with tips to help take your business to the next level.
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