How can I access my personal data?

You can contact us to request a copy of your data.

Individual account customers may download their personal data following these steps:

1. Go to Settings.
2. Click Data & Privacy.
3. Click Download your data.
4. Select data options, and click Submit Request.
5. To access specific types of data that aren’t listed, please contact us.

Individual account customers may download their personal data following these steps in the app:

1. Tap your profile icon.
2. Tap Data & privacy.
3. Tap Download your data.
4. Select data options, and tap Submit Request.

If you don’t have an account, you can submit a request here by clicking I can't login or I don't have an account. This will require verification of your identity before we can assist you.

We only disclose personal data to the owner of that data or a party authorised by the account holder.

As part of any request to access or change personal data, we’ll conduct reasonable identity and verification checks to make sure you’re the account holder to ensure the security of your personal data. We reserve the right to disallow access or alteration to data if we're unable to verify your identity, if there is a conflicting legal obligation, or if doing so would put PayPal or other parties at risk.