How do I upload a document for a claim?

To help us settle a claim, you may be required to upload a document such as proof of shipment or delivery for an item, supporting information on its authenticity, etc.

You will get updates on what kind of documents to upload in your Resolution Centre and via email.

Here's how to upload a document:

1. Go to your Resolution Centre.  
2. Click Respond beside your claim. 
3. Click Respond. 
4. Choose I'd like to submit the requested information. 
5. Drag and drop the file, include a short description and click Submit.