Why is the payment I sent on hold?

Sometimes, we may place a payment on hold for 24 hours as a security precaution. This can happen for many reasons, such as you haven't sent payments in a while or you're sending a payment to someone new.  

We need to confirm it's you sending the payment. You don't need to do anything.

If there are no issues with the payment, it will complete within 24 hours. If we find that a payment wasn't authorised, we reverse the transaction.