What should I do if I didn't receive all my items or if one or more were late?
We encourage sellers to ship items as soon as they receive payment. Most sellers ship items within 7 days. (Allow extra time for international shipments).
Occasionally, a seller may contact you if an item is out of stock. At that point, you can decide if you want to wait longer for that item or request a refund.
Here's how to open a dispute from the web:
- Go to the Resolution Centre and click Report a Problem.
- Select the payment and click Continue.
- Select the reason for your dispute, such as:
- Unauthorised activity in your PayPal account (a payment you don't recognise or are confident you didn't authorise).
- Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
- Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
- Billing errors or Issues with subscriptions (you've been charged more than once).
- Select the option that best describes your issue and click Continue.
If your item arrives late after receiving a refund, you should work with your seller to return it or pay for it again. You can ask the seller how they would like to proceed and stick to the instructions.