How can I appeal PayPal’s decision on my case?

The decision at the end of a claim is typically final and can only be appealed if new information is provided.

Appeals are generally denied for the following reasons:

• Either party is dissatisfied with the decision, but does not provide new information.
• Either party requests an explanation for why the claim was denied.
• The seller disagrees with the decision to allow a return or not to require one.
• An item verified as inauthentic is returned in a damaged condition.
• The seller reports the same damage or issue upon return that the buyer initially claimed.
• Either party fails to respond to requests within the given timeframe.
• The claim has already been appealed twice, and the appeal decision does not contain new information or errors.

If you are a buyer and need to discuss options for appealing a claim's outcome, you should contact customer support.

Sellers or merchants who wish to appeal a claim can do so in the Resolution Center within 10 days of the case closing.

1. Go to the Resolution Center.
2. Click Report a Problem.    
3. Select Closed cases in the drop-down menu and find the claim you want to appeal.    
4. Click Appeal in the action column.  

The Appeal button will only be available for 10 days after your case closes.