Does Seller Protection include Item Not Received chargebacks from buyers?
How much of an impact will this have on me?
Most issues protected by the Seller Protection program today, such as claims for unauthorised transaction or Item Not Received, will not be impacted by this change as it’s specific to card-issuer chargebacks, also referred to as ‘External Chargebacks’ for Item Not Received.
What can I do to minimise the impact of this change?
Most Item Not Received issues (INR) arise from poor communication around the expected delivery date of an item, stocking issues, errors, delays in shipping, or poor performance by your shipping company.
Will this impact Chargeback or Dispute Fees?
Where a Chargeback no longer qualifies for Seller Protection, it may incur a Chargeback or Dispute fee depending on the outcome of the Chargeback. See the Fees section for more details.