Questions about Pay in 4 application

How is my use of Pay in 4 assessed?

Our decision process is automated and we assess your eligibility for Pay in 4 using a combination of the information you provide when you select to use Pay in 4 and your PayPal account information (for example transaction history). If we conduct a credit check we will also use data received from a credit reporting body to assess your application.

Will choosing to use Pay in 4 affect my credit score?

 If we share information with a credit reporting body, that is a ‘credit check’, when we assess your eligibility to use Pay in 4, it will leave a record or imprint on your credit file which may affect your credit score and your ability to obtain credit in the future. If you are declined to use Pay in 4 after a credit check, we'll send you an email confirming this. For more information please refer to our Credit Reporting – Statement of Notifiable Matters.

Why was I declined to use Pay in 4?

Our decision process is automated and dynamic. The reason may have been provided to you at the time you selected to use Pay in 4, or we may send you an email explaining why you were declined.

Our customer service team cannot see your decline reason(s) and cannot review Pay in 4 eligibility.

I was preapproved so why was I declined to use Pay in 4?

Preapproval is not a guarantee of approval. Each time you select Pay in 4 you will be assessed at the time of purchase to see if you are eligible for credit. For privacy reasons, only you can see why you were declined. Our customer service team cannot see your decline reason(s) and cannot review Pay in 4 eligibility.

I see a prequalified amount for Pay in 4, what does that mean?

A Pay in 4 prequalified amount is an estimate of how much you can spend with Pay in 4 on your next purchase. Pre-qualification does not guarantee Pay in 4 availability or approval. You will always be assessed at the time of purchase to see if you are eligible for credit and you will only be required to pay back the amount that the Pay in 4 plan is approved for.

The prequalified amount messaging may change or even go away as it is dynamically generated and based on various factors, including account status, current Pay in 4 plan balance/s, and repayment history. Not all customers will see prequalified amount messaging.

My prequalified Pay in 4 amount does not match what I want to spend.

The prequalified amount is an estimate and you do not have to use the entire prequalified amount shown.

I don’t want to continue my Pay in 4 plan. Can I withdraw from my contract?

You can contact us anytime to terminate your Pay in 4 Facility Agreement.

You will need to ensure all outstanding repayments have been made before you terminate the agreement and if you choose to use Pay in 4 again in the future you will need to satisfy PayPal’s eligibility requirements and re-accept the terms of the Pay in 4 Facility Agreement.