Why can’t I link a card to my PayPal account (incorrect billing address)?

The billing address you’ve entered when linking a card to your PayPal account is different than the one on your card statement. As a security measure, you need to enter your billing address exactly as it appears on your card statement.

What to do: Check your card statement to ensure both addresses match. If you're sure you've entered the information correctly, contact the card issuer. Sometimes the information may take longer to be updated after a recent move.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies